Lost or Stolen Contact Information
Report Lost or Stolen Debit or Credit Card
Debit Card Charge Disputes
Lost or Stolen Checkbook
Begin the Account Application Process
Are you interested in banking with Heritage Bank & Trust? Fill out our switch kit below to to start the process. To complete the process, you must be present to provide identification and sign required documents. Following receipt of this Switch Kit a Heritage Bank & Trust representative will contact you to make an appointment to complete your new account application process.
Request a Stop Payment
You can request a stop payment within Online Banking. Please contact a branch if you need to place a stop payment on a range of checks or an ACH payment.
Become Fraud Educated
To Report Fraud
To report a suspicious email that uses Heritage Bank & Trust’s name or logo, forward it to us immediately at email@example.com.
Activity on your Heritage Bank & Trust Account
Contact us during business hours at 931- 388-1970.
Protecting your privacy is important to Heritage Bank & Trust and our employees. We want you to understand what information we collect and how we use it. In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. The following policy serves as a standard for all Bank employees for collection, use, retention, and security of nonpublic personal information.
Please call 931- 388-1970 before you travel to avoid unnecessary hassles with your Heritage Bank & Trust Mastercard® Debit Card. For even more control, download the My Mobile Money App for greater control while you travel.
Overdraft Privilege & Protection
Life happens! Heritage Bank & Trust understands that unexpected overdrafts occur from time to time – Overdraft Coverage can help. Protect your checking account from additional overdraft fees with Overdraft Protection and Overdraft Privilege. Visit or call your local branch for complete details today! (link to Money Management page)
Fees & Service Charges
For a list of current fees and service charges, please click here.
ATM PIN Selection
Select your own Mastercard® Debit Card personal identification number (PIN) instantly and confidentially at any Heritage Bank & Trust ATM. Simply follow the instructions and choose a PIN that is easy for you to remember. You may also change your PIN by calling 1-800-448-8268 or stopping by a branch.
A perfect solution when you need to check your account balances but aren't near a computer. Add this number to your speed dial! Simply call 931-375-2265.
To register for the first time you will need the last four digits of your Social Security Number. Have your account numbers available.
Schedule transfers to or from accounts at other financial institutions. Contact us today to learn more. Stop by your local branch to complete the setup.
Paying bills is Fast and Free with Heritage OneClick Billpay! Visit our Online Banking page to learn more. For support, call 888-807-0738.